Frequently Asked Questions
Points Earning
Q. How can I earn points?
A. You will earn 1 point for every MOP1 spent, 3x bonus points when you shop at Participating Retailers and extra points during the latest promotions when you spend with your ICBC Sands Lifestyle Credit Card. Points will be uploaded automatically into your account based on the transaction posting date (usually within 4-10 business days). Once these points are in your account, they are ready for redemption.
Q. Can I transfer my points to other cards to use?
A. Points earned on your card are only valid for your account and are not transferrable.
Your Point Balance & Account
Q. Do I have to register to become a Sands Lifestyle member?
A. Your membership is automatic upon successful application of the ICBC Sands Lifestyle Credit Card, there is no need for registration.
Q. How can I check my point balance, point details and redemption records?
A. You can check your point balance, point details and redemption records by selecting Sands Lifestyle Points in the e-Life tab of ICBC (Macau) Mobile Banking.
Q. What is the validity of my points?
A. Monthly accumulated points can enjoy an 18-months validity period.
Q. How can I download ICBC (Macau) Mobile Banking?
A. You can download ICBC (Macau) Mobile Banking here.
Points Redemption
Q. What can I redeem my points for?
A. You can redeem your points for Rewards Dollars which can be used at Sands Resorts Macao.
Q. How do I redeem my points?
A. You can login to ICBC (Macau) Mobile Banking, enter the e-Life tab and select Sands Lifestyle Points to redeem points for Rewards Dollars. After redeeming your points on the mobile app, you will receive a QR code to collect your physical Rewards Dollars at Sands Lifestyle counters at Sands Resorts Macao.
Q. What is the validity of my QR code on ICBC (Macau) Mobile Banking?
A. The QR code for physical Rewards Dollars collection is valid for 1 month from the date of point redemption.
Collecting Rewards Dollars
Q. Where can I collect my physical Rewards Dollars?
A. You can collect your physical Rewards Dollars at any of the Sands Lifestyle counters below by showing your redemption QR code and ICBC Sands Lifestyle credit card.
- St. Mark's Square, Shoppes at Venetian Macao, near Shop 808
- Level 5, Shoppes at Parisian Macao, near Shop 517a
- Level 2, Shoppes at Londoner Macao, near Shop 2016
Q. What is the validity of my physical Rewards Dollars?
A. Rewards Dollars are valid for 7 days from the date of collection.
Q. Can a family member/friend collect my Rewards Dollars?
A. Rewards Dollars must be collected by the entitled Cardholder who redeemed the points on ICBC (Macau) Mobile Banking.
Got other questions? Please contact ICBC (Macau) Customer Service Hotline (853) 8398 2662.
